I'm not happy with a product's quality what do I do?
If you are not 100 % satisfied with your order contact Customer Care with photos highlighting the concern.
Returns/complaints are only accepted for goods purchased on the brand's own official website.
How do I start a return?
Contact Customer Care first before sending anything back, so the return can be coordinated/authorised.
What condition do items need to be in to qualify for a return?
Unused, in original condition, with all original (undamaged) packaging intact.
Tested/used products can't be accepted for hygiene reasons, and products are treated as sealed goods, once fully opened, they're not returnable. Sets/kits must be returned complete; incomplete sets won't be refunded.
Who pays for return shipping?
Return shipping costs are generally the customer's responsibility outside of the brand's home market, where free returns may be offered.
How long do refunds take?
Once an item is inspected and approved at the warehouse, refunds are issued within 14 business days to the original payment method, and exclude original shipping costs.
What happens to a free gift if I return the qualifying order?
Free-gift eligibility is tied to the qualifying order.
If the return drops the order below the minimum spend for the free gift, its value may be deducted from the refund (or the gift must be returned too).
My parcel arrived damaged or items are missing.
Please inspect your parcel before accepting delivery. If it appears damaged or items are missing, refuse the delivery if possible and contact our Customer Care Team as soon as possible.
To investigate, we'll need photos of the parcel, shipping label, and all items received. Please keep the original packaging until your case has been resolved.
Claims for damaged or missing items must be reported within 7 days of delivery. Unfortunately, we can't process claims submitted after this timeframe.