Are your products safety tested?
Yes. Ingredients and textures are subjected to toxicological and safety evaluative testing in accordance with the current Cosmetics Directive to ensure product safety.
Where are your brushes made?
Brushes are manufactured in a region with a long-standing, generations-deep tradition of brush craftsmanship, where climate conditions support optimal manufacturing.
What should I do if a product causes discomfort?
Discontinue use if a product causes discomfort.
Formulations aim to nourish, but skin types vary - contact Customer Care for personalised recommendations or exchanges, and check the ingredients list.
Why isn't my product lasting as long as expected?
Products are designed for durability and performance, but factors like skin type, weather, and application method affect longevity.
Follow usage tips, or contact support for tailored suggestions.
Why doesn't the product look exactly like the website photo?
Accurate product descriptions, videos and images are provided, but slight variation can occur due to the customer's device and screen settings.
Contact support if the product received doesn't match expectations.
An item is out of stock. Can I be notified when it's back
Yes, sign up for back-in-stock notifications on the product page, or contact Customer Care to enquire directly about a specific product.
Are your products cruelty-free?
Yes. Only high-quality, cruelty-free products are produced.
No testing on animals is conducted or condoned by the brand or on its behalf, for the finished products or the raw materials used.
Where can I find the full ingredients list?
The full ingredients list is printed on the product packaging and listed on every product page on the website.